Prim and increase the efficiency of your online store

Prim and have partnered to facilitate online retailers and make them more competitive in international markets.

  The cooperation between Prim - one of the most recognizable and used ERP platforms in Bulgaria, and euShipments - the leader in courier and fulfillment services for online stores in Bulgaria, is now officially a fact. We have joined forces and combined our services to provide full service for start-up or existing online businesses, supporting their development to the maximum. The partnership between Prim and euShipments aims to facilitate online businesses and provide them with easy access to new markets in Europe. Today, online merchants sell through different channels and platforms - their own website, various marketplaces, physical stores and more. In this way, they can reach the maximum number of users and customers, but an ERP system is necessary to manage stock quantities, warehouses, online orders, finances and all business processes in their company. Thanks to the collaboration between Prim and, every e-shop that uses Prim as an ERP cloud solution also has a full portfolio of fulfillment and courier services provided by our company. Prim - Your business control center. Prim is the ideal solution for inventory management, courier deliveries and online sales through multiple channels. The unified ERP, CRM and BI platform, with which a number of successful companies work, provides high-class software with a number of functionalities. ERP, CRM and BI modules have a set of already made integrations with many established Bulgarian and international sales channels, payment systems and logistics companies, so you can manage your business from 1 place at full speed. But what distinguishes Prim from other ERP platforms is that it helps merchants to optimize their deliveries in Bulgaria and abroad and to deliver competitively to local merchants in each country of the European Union. This is possible thanks to the integration with the international courier network built by us,, the support for different tax rates for different countries, as well as the ability to fine-tune different forms in different languages ​​for each destination. euShipments - integrator of international courier and fulfillment services. As a leading integrator and provider of logistics services for online stores in Bulgaria and the region, the company is constantly growing and developing together with clients and partners. For nine years since their establishment, they have built an independent network for courier deliveries from e-shop, through which every Bulgarian online merchant can quickly, easily and affordably deliver their orders to over 27 countries across Europe. Their courier network is built in partnership with over 30 premium logistics companies. A team of 40 specialists in Ruse takes care of the logistics of all orders and shipments perfectly. So far, they have processed over 2.5 million international shipments of online businesses, and for the last year alone the number is over 700,000. The company achieves full automation of order processing through a single API integration, suitable for any eCommerce business, or through ready-made modules for free integration with the most popular online sales platforms. What are the benefits for online merchants who use Prim to manage their business processes and as a shipping method? The collaboration between Prim and saves a lot of administrative, technological and logistical difficulties for online merchants and saves them valuable time by solving the following problems:
  • By choosing the ERP platform Prim, everyone can easily manage the business processes in their company at any time from a mobile device of their choice.
  • Through a single contract with, all current and future Prim customers can deliver their online orders to all over Europe with dozens of premium European and global courier companies.
  • Thanks to the 10 fulfillment centers, online merchants can store their goods close to their recipients abroad, which guarantees them shorter transit times and lower delivery prices.
  • Merchants do not negotiate individual prices with different couriers, but receive preferential terms for a longer period directly from
  • Saves time and resources for online merchants in terms of logistics processes.
Additional benefits for online stores in the stages of launching and expanding abroad. More and more online businesses are experiencing difficulties in starting their business due to the lack of trusted partners to facilitate and speed up the process of starting an online business. Thanks to the integration with, more opportunities and perspectives open up for Prim’s users:
  • To deliver by land from its own address or from the fulfillment warehouse of to 10 countries part of Central and Eastern Europe with the option of cash on delivery and free of fuel surcharge;
  • To deliver with the Air Express service from the warehouse of their online store or from the fulfillment warehouse of euShipments with transit time from 1 working day to all destinations in the European Union;
  • To deliver economically with extended transit time, but at an extremely competitive price to premium markets such as Belgium, Germany, France and Italy.
Here is what Cocosolis and Escreo share from their successful experience with Prim and euShipments: In 2016, Plamen Stefanov and his partner Betty Bencheva founded Cocosolis and in less than 2 years they grew in Bulgaria and several other countries. This causes the need for precise sales management and reliable courier deliveries at the same time in Bulgaria and abroad. After integrating a combination of Prim and services at this key stage less than 3 years ago, Cocosolis products are now sold in more than 20 countries around the world. Before we started partnering with and Prim we did very well, but at one point we realized that soon this volume will become difficult to control and the processes will break somewhere. Since integrating with Prim’s ERP and entrusting our deliveries to, we have seen that processes are stable and we can concentrate our energy on business growth in new markets, as well as have a much greater focus in marketing and sales. It is much easier for us to process our orders without worrying that we will meet double or even triple volumes compared to the previous day and deliver our shipments to anywhere in the world, because our trusted partners have taken care of that. ", shared Plamen Stefanov during the biggest e-Commerce Party for 2021. Escreo also uses the EPR platform Prim to manage its online business, while the courier deliveries and warehouse management are entirely outsourced to Yasen Rusev, Co-Founder & CEO of Escreo, shares: Working with Prim has helped us manage our internal processes even more efficiently and serve our customers even more comprehensively. This created preconditions for us to expand our activity in several new European markets. At this point, eShipments was able to develop a personalized service for us, through which our customers receive their orders quickly and securely. It is extremely important for us that we have a trusted account manager who assists us with all kinds of questions and cases." Managing and developing an online business with Prim is easy and logical. It is even easier to deliver in Bulgaria and abroad with many courier companies through the already established integration between Prim and Fill out the form below or send us an inquiry for custom courier and fulfillment services from or to test the ERP system of Prim for free.

Business problems with Prim solutions

If you feel that you are losing sight of the overall picture of your business because analyzing daily details takes a lot of time and resource, then perhaps the time has come to look at introducing an ERP system. If you want to stop being slaves to your business or if you feel lost in data, try to give an honest answer to the questions in the article. See for yourself whether the following descriptions apply to you and the functioning of your organization.

How much time are you wasting?

Using too many different applications can cause delays in managing key activities. Because of different channels and constant cross-referencing between them, your business has to devote more and more time to daily activities. Our ERP system integrates solutions and data into a single system with a common interface, making it easier for business units to communicate and work efficiently.

What are the business processes in your company?

If you're finding it increasingly difficult to manage inventory, satisfy customers, keep costs under control, then you may have “fuzzy” business processes. If this is the case, they need restructuring in order to achieve growth. Prim adds a number of analytical capabilities that create a much clearer picture for your management relating to what is happening in real time.

How do you manage your data?

Do you have manual data-intensive processes - do most of your departments use their own applications and processes to operate? In this case, you are likely spending too much time and resources on data entry. When information does not flow seamlessly between systems, reporting takes longer, errors occur more often and decision-making is more difficult.

When do you look for new opportunities?

Do you lack the ability to act quickly? Are you spending so much time running your business that you can't look for new opportunities? Prim includes advanced, intelligent forecasting capabilities that help you identify new and potentially profitable ventures.

How many questions remain unanswered?

Do you have a lot of unanswered questions about your business or do you spend hours looking for answers? Are you unable to find easy answers to important questions such as product line earnings or returns? If you do not find this type of information easily and quickly, it means your detached systems and lack of access to essential parameters slow you down. This will also slow down your analysis and decision-making.

The implementation of an ERP software is a fundamental solution and needs to be considered carefully.

This is an absolute must if you are going to implement a complete software solution like Prim for the first time. If you want to see a positive change in your business and achieve overall growth, it is important to take the necessary steps to see the benefits. You should bear in mind that the process requires patience, perseverance and motivation, and not only at the managerial level.

Other ERP systems vs Prim Costs

We know how important it is for everyone to upgrade their business with a qualitative ERP, without creating a huge hole in their budget. When we created Prim, we wanted to offer a truly working solution to every company, no matter how small or large. However, quality is inevitably linked to money, and often ERP costs are a major stumbling block to implementation. This has led to a complete rethinking of our product pricing. We've made it affordable - we've completely eliminated license costs, reduced implementation and training costs, and the monthly fee only depends on your needs.

ERP costs - licence pooling and monthly maintenance

The cost of purchasing an ERP license can be a very serious investment, and the implementation process can further that cost. Labour and product implementation time are normally added to the price. In most cases, the maintenance fee is paid on a monthly basis and is not included in the original license price. This increases the price even more, and if you realise you haven't made the right choice in terms of software... you'll have to pay even more.

To start working with Prim right away, you do not have to pay any license or invest your money in another initial expense. The difference between implementing Prim software and other ERP programs is precisely the low monthly cost and always fixed. This allows for more effective control of corporate finances without huge losses of time and money.

You set the functionalities and we immediately offer you an innovative software platform tailored to your budget. The monthly payment depends on the chosen price plan and includes the necessary basic and complementary functionalities of your business. In addition, this price includes maintenance, updates and hosting of the service. Things for which other ERP programs will require an additional payment.

“Shared implementation” of Prim as a one-off cost for ERP

Additional costs for our Prim software are one-off consulting services when the system is first set up. This includes creating roles and rights according to company needs, importing the information on counterparts/finances/nomenclature - in other words - a fully "shared implementation".

The idea of “shared implementation” is to build a new system in which a key client user is trained on absolutely all functionalities together with our consultant. Thus, in addition to clarifying the customer's business logic, the system is also adjusted to its way of working. For maximum process efficiency, we share our know-how and help with various successful business practices. During this implementation period (typically between 2 and 4 weeks), the key user understands fully how Prim works, and is taken through all the processes in detail.

"Light" cloud services, no cost for expensive hardware

"Heavier" ERP systems may require a serious investment in new hardware. Prim saves hardware costs because you don't need anything other than a device with Internet access to use our ERP solution. Data storage takes place entirely in the “cloud”. If our client experiences considerable growth and requires additional disk space, we can provide it for an additional fee or we can make the switch to another pricing plan.  

Reduced costs for ERP training 

The optimizations offered by an ERP are a benefit for the organization, but also one of the biggest problems for system implementation. It is often the case that managers in different teams cannot appreciate the need for such a system and/or do not have the necessary training.

As we have already mentioned, “shared implementation” can involve a real clash between the key customer user and our Prim consultant. After setting up and starting work, our team arranges a one-off training session for all other users of the system (completely free of charge) and introduces each functionality in detail.

By training future users (especially managers), we minimize possible problems in their work with the system. Implementation actually trains employees, and if more clarifications are needed, we also offer additional paid training, as well as free online training.

Your business deserves the best ERP.

At the best price.

Implementing Prim during COVID-19

Why is this a good time to implement Prim and how to turn the minuses caused by Covid-19?

Implementation and operation of Prim are greatly facilitated and structured to respond to the emergency situation. However, the greatest advantage of Prim as an ERP system is mobility - you and your employees can work from wherever you want, from any device of your choice. It gives you the freedom to work on the go - anywhere and anytime - in mobile applications with a wide range of functionalities. This facilitates the relationship with customers and suppliers and improves sales and ordering processes. In the present situation, it prevents unnecessary risks and allows you to work from anywhere, as long as you have access to the Internet.

Every step of the software implementation is online, by phone or via remote access software to share the computer (Team Viewer and AnyDesk). Our remote services include:

  • Consultations with our consultants to select the appropriate package and pricing plan
  • Consultation with our implementation team
  • Training your teams
  • Support Team Help
  • System operation video tutorials
  • Consultations on initial system setup
  • Import of counterpart/financial/nomenclature information
  • Adding a new sales channel (Amazon,eBay, eMAG, Opencart, WooCommerce, Cloudcart, Magento, etc.)
  • Adding shipping company

Prim lets you stay at home!
Use this time to carefully examine our software through a free demo version or a test system active for 30 days. This will give you enough time to assess whether the deployment of Prim as a cloud ERP system in your company is suitable for your business and an urgently needed action.