From handling customer enquiries to transforming e-commerce - this is why AI agents are no longer just a marketing gimmick, but a real tool for businesses.

You know, at Prim.io we're a little (or a lot) obsessed with the possibilities that AI brings - and not in the "robots are going to take over the world" style. We see AI as a powerful tool that makes life easier - ours, our customers', and our entire community's. You can ask any of our team - they all pay for ChatGPT out of their own pocket because it saves them a bunch of time and effort.

But here's the problem- as much as we like ChatGPT (and Deepseek deserves a mention too), it's a universal tool. It can do a lot of things, but it doesn't have the specific knowledge a business needs to handle complex tasks effectively. And that's where AI agents come in.

AI agents in reality

AI agents are not futuristic robots from the movies - they are practical tools designed to solve specific challenges in commerce and online sales. From inventory management to improving customer service- they bring efficiency where it's needed. They automate routine tasks, adapt to change and provide constant stability, just like a "human" employee.

At their core, AI agents are powered by artificial intelligence, meaning they can process data, learn from patterns and make decisions. Unlike traditional software, which follows predefined rules, AI agents can adapt to new information and solve problems dynamically.

The AI agent can monitor stock in real time and signal when a product is running low, for example. Imagine the following situation: your best-selling product is running low during a weekend sale, and the AI agent not only alerts you, but also suggests the optimal quantity for a new Purchase Order based on previous Sales Orders. This is proactive management in action! Or imagine an AI chatbot that handles the wave of "Where's my order?" during Christmas sales, freeing up your team's attention for more complex enquiries.

And the best part? AI agents don't replace humans - they work alongside them, enhancing team capabilities and improving the customer experience.

How do AI agents help in the development of sales orders and online commerce?

Running a commercial business is like juggling a hundred things at once. Purchase Orders need to be shipped on time, stock needs to be monitored and customers need to be responded to quickly. That's where AI agents come in.

What do AI agents offer?

• Inventory tracking: AI agents can monitor inventory and alert you when something is running low. They can even predict which products will be needed based on previous Sales Orders. No more surprises with empty shelves or outdated goods!
• Personalized shopping: AI agents analyze customer preferences and recommend products that may interest them. For example.
• Answering customer questions: all those "Where's my purchase order?" or "Is this product available?" – AI agents can answer instantly so your team doesn't spend their day coming up with the same answers.
• Warehouse optimization: AI agents can automate warehouse processes by tracking new deliveries, optimizing the placement of goods and minimizing errors.
• Delivery optimization: AI agents monitor delivery routes in real time, anticipating and avoiding delays. Faster deliveries = happier customers!

AI agents take over the tedious tasks so your team can focus on what's really important - building stronger customer relationships and business growth.

Why did we create our own AI chatbot?

At Prim.io, we know what it's like to manage a growing volume of customer inquiries. As our business grew, our team found themselves inundated with the same questions. Important questions, but also extremely repetitive.

So we decided to create an AI chatbot - but not on our own. We worked with OneAgentAI to develop a tool that was specifically tailored to our needs.

Here's how it works:

• Trained for accuracy: our chatbot is trained based on our documentation, email correspondence and history of customer inquiries.
• Takes care of routine tasks: handles about 70% of tickets to our report, answering frequently asked questions quickly and accurately.
• Transmits complex cases to employees: when the chatbot detects a complex case, it transmits the conversation to a real agent, our colleague, along with all the necessary information, so that there is no unnecessary waste of time.

The result? So our team can focus on the really important enquiries, and customers get faster and better answers.

Our partnership with OneAgentAI has played a key role in building our agent chatbot into our customer service strategy. Their expertise helped us shape the generative AI tool to our specific needs and integrate it seamlessly into our workflows, expanding the capabilities of our colleagues in the report. While the chatbot continues to evolve as a learning agent, it has already had a noticeable impact on simplifying routine tasks and assisting our team in handling customer inquiries more efficiently.

Why is the future now?

For years, AI seemed like something that belonged in science fiction, but now generative AI is becoming more mainstream. AI agents are already here, transforming the way businesses operate - and retail and e-commerce are at the heart of this change.

Consider this: customer expectations are higher than ever. They want fast answers, impeccable service and personalized recommendations. AI agents are already transforming everyday business challenges into effective solutions, making advanced technology available here and now.

To continue to evolve, companies must adapt and use AI agents effectively, integrating both human agents and autonomous agents into their strategies. Here's how:
- Stay Competitive: Your competitors are already investing in AI tools to improve customer service, manage inventory, and optimize operations. Falling behind is not an option.
- Adapt to Growth: As your business grows, so do the challenges. AI agents help you handle growing workloads without chaos, allowing you to expand your operations without compromising quality and operational headaches.
- Future-proof your operations: AI isn't just a trend - it's the foundation of the next generation of business tools. By starting now, you're building a solid foundation for future innovation. The future belongs to the adaptive - AI is not a fad, it's the new normal.

At Prim.io, we see this every day and are convinced that AI not only solves today's business problems, but also shows what's possible tomorrow. AI isn't a technology of the future - it's already changing business. Are you ready?